- Return Policy
Every item we sell comes with a 30-day satisfaction guarantee. If you're not pleased with your purchase, we'll exchange it or refund your money, provided:
1. You return it within 30 days
2. You return all the parts that Closet Masters included with the product
3. The product is returned in the package originally supplied by the manufacturer in resalable condition.
4. Items not stocked in our Maryland warehouse are subject to a 35% restocking charge.
5. Any custom orders may not be returned. (All Nova products and Power/data stations are custom items).
All you have to do is e-mail us at our Contact Us page , provide us the original order number, the product you want to return or exchange, the reason for the return, and your name, daytime telephone number and e-mail address. We will promptly return your e-mail authorizing the return. Then you return the items to:
Closet Masters Inc.
9515 Deereco Road Suite 1012
Timonium, Md. 21093
Be sure to use a shipping company that can track and insure your return, Closet Masters Inc. can not be held responsible for lost or damaged returns.
If the mistake is ours, or the manufacturers', Closet Masters will even pick up the return shipping bill.
Our goal is to please you. We know that we have quality items that will stand the test of time and perform to a high level.
Signed, Gary Lederman (President)