- Return Policy
If for any reason you are not satisfied with your order, simply return it within 30 days.
- There is No Restocking Fee if an order is placed for an exchange or replacement of equal or greater value.
- You may choose Full Store Credit for use at our online store.
- Or a refund, less a 15% deduction and less the initial shipping charges incurred.
In order to process our customers’ returns as quickly and successfully as possible, we require ALL returns be accompanied by an RGA [Return Goods Authorization] so please be sure to contact us before returning any items. To obtain your RGA, please call our customer service team at 1-800-548-1868 or email us at Sales@closet-masters.com. If requesting an RGA via email, please provide the following information:
- Order Number;
- Item Number and product description of the item to be returned or exchanged;
- The reason for the return;
- Customer name, telephone number, and email address
All returned items must be in their original packaging with all original contents, including manuals, directions, and warranty cards, and be in re-saleable condition in order to receive a full refund. All returns are examined by our Returns Department to confirm the return reason. Upon review, you will receive an exchange, merchandise credit or refund according to our findings. Items which have been installed or assembled, or that have been modified or altered in any way, are not returnable. Non-Stock Orders, Factory Orders, or Custom orders may not be returned.
Returns must be sent to the address specified in the RGA. Any items returned to Closet Masters without prior approval cannot be accepted and will be refused. Returns must be shipped prepaid. Collect shipments will not be accepted.
We strongly recommend that you insure your return shipment so that you will be protected in the event that the package is lost or damaged in transit. UPS & FedEx provide traceable shipments, complete with a proof-of-delivery feature that guarantees that your package is delivered to the intended location. We urge you to use a carrier that has both tracking and proof-of-delivery capabilities and that you retain that tracking number. Please be advised that postage charges are non-refundable, and that Closet Masters is not responsible for any packages lost or damaged during transit.